Standard
The free trial and every plan without a higher tier
- First response
- 2 business days
- Urgent issues
- 1 business day
- Coverage
- Business days
Help when you need it, on a clock you can plan around.
Every workspace has a support tier from its plan. The tier sets how fast a person at KubeAce first answers your request.
Business
Plans that include Business support
- First response
- 1 business day
- Urgent issues
- 8 business hours
- Coverage
- Business days
Enterprise
Enterprise plans
- First response
- 1 business day
- Urgent issues
- 4 hours
- Coverage
- 24/7 for urgent issues, business days otherwise
Urgent means DevGlimpse is unavailable or your data has stopped updating for the whole workspace. Business days are Monday to Friday, excluding public holidays.
How to reach us
- Open Help & Support from the account menu in DevGlimpse, available to every member of a workspace.
- Pick a topic, describe the problem and send. You get a request reference straight away, and replies come to your email.
- The request tells us your workspace, its plan and its support tier. It carries no data from your dashboards — only what you write.
Not signed in, or locked out? Email [email protected].